Q: Where are you located?

A: We are in Michigan, USA.

Q: How does your Munie system work?

A: Please visit our MoC Munie Policy page.

Q: Am I ordering a BJD to be made or are they already made and in stock?

A: Dolls that are listed as 'In Stock' are already made and ready to ship out. Dolls that are listed as 'Pre-Order' are not in stock and need to be made. Pre-Orders take an average of 5 - 10 weeks to complete and ship out.

Q: I don't see the BJD I am looking for but you do carry the brand; is there any way you could get what I am looking for?

A: If the doll sculpt is still being made by the BJD company then we can order it for you. Email us with the brand and sculpt you are looking for and we will see about ordering for you.

Q: I need a replacement part for my doll, can you order one for me?

A: Yes, if that part you need is not listed on our site then just let us know and we will provide you with pricing information.

Q: If I place a Pre-Order for a doll but also order some in stock items will you ship them together or separate?

A: All items in a single order will be shipped together. Your in stock items will be held until your pre-order doll has arrived and is ready to ship. If you want to place an order for a pre-order doll but want some in stock items shipped right away, then you'll need to place them as separate orders.

Q: If I place an order for a Pre-Order doll, how long would it take for my doll to be made?

A: The average production time is 5 - 10 weeks. Please understand that we have no control over the production time for dolls. How quickly your doll is made will vary depending on the BJD company and how busy they are.

Q: If I Pre-Order an item then change my mind about it later, can I cancel my order?

A: If your order has not been submitted to the BJD maker yet then yes, your order can be canceled. If you order has already been submitted to the BJD maker then we can not cancel it, or alter it. If your pre-ordered item is part of a layaway order, then it can not be canceled.

Q: I am outside of North America, will you ship to me?

A: We ship to most countries, our check-out system is set up for international orders. For a list of the country's that we are currently not shipping to, please visit our Store Policies Page and scroll down to the Refusal of Service section.

Q: How much will shipping cost?

A: Shipping will depend on your location. You can use our Shipping Estimator to find your shipping cost. Add the items you are interested in purchasing into your shopping cart, view your cart and on the lower right side you will see 'Estimate Shipping'. When you are done you can either empty your cart, continue shopping, or check-out.

Q: Will I be given a total with shipping at check-out?

A: Yes, all customers will receive a total including shipping costs at check-out.

Q: When I place an order, how will I know when you have charged my credit card or received my Money Order?

A: Credit Cards are processed manually, they are not automatically charged. If you created an Account with us you will be able to see when your payment has been received. When paying with a Money Order you will also be emailed when payment is received.

Q: If I create an Account with you will my credit card information be on my account?

A: Credit card information is not kept on file unless you have a layaway order in progress. The credit card provided will only be associated with the layaway and no other future orders the customer may place. Once the layaway has been paid off the credit card information is deleted.

Q: What types of payment do you accept?

A: Payment information

Q: Do you offer Layaway?

A: Yes, see our Layaway page.

Q: Can I make payments on a Pre-Order doll?

A: Yes, see our Layaway page.

Q: I plan to pay via Money Order, how much time do I have to get it to you and where do I send it?

A: Payments need to be received within 2 weeks of the day an order is placed. If payment is not received within this time frame we will email you to confirm if you still want what your ordered. When you place your order you will be told who to make the Money Order out to and where to send it. You will also be given this information via email.

Q: How long will it take to ship my order?

A: Packages go out within 1-3 days of receiving payment for in stock items, we only ship out during weekdays. Shipping time will vary depending on your location.

Q: I am having trouble with the check-out, what should I do?

A: Email us and we will help you with your order.

Q: When will I know when my order has shipped?

A: You will receive an email from either us or FedEx when your order has shipped. Also, if you have an account with us, your account will be updated to show that your order has shipped.

Q: What is your return policy?

A: Return policy

Q: I recently ordered a Fantasy Doll and the resin color is different than my friends Fantasy Doll, have the resin colors for Fantasy Doll changed?

A: Fantasy Doll resin color has always varied, this is mostly true with Normal Skin and White Skin. However Fantasy Doll has changed the color of their tiny dolls, they originally cast them in a different, (lighter), Normal Skin resin color then their large dolls. They recently started casting their tiny dolls in the same resin as their large dolls, but most of the dolls we have in stock have the original Normal Skin. As we sell out of tiny dolls the new ones we order will have the same NS resin color as Fantasy Dolls large dolls.

Q: Are you on Den of Angels?

A: Yes! Lindsey Kay is on DoA. Please feel free to look through our 2008 Feedback Thread, 2009 Feedback Thread and our 2010 Feedback Thread. Thank you to all of our customers who have left such nice comments!

Q: Do you give discounts for Club or Group orders?

A: Yes, some of our items are available at a discount. Email us for more information.

Q: Do you ever sell at conventions?

A: Yes! Visit the Conventions section of our site for updates on the conventions and shows that we will be attending.