• Payment Policy
  
  
• Ordering Policy
  
  
• Shipping Policy
  
  
• United States and Puerto Rico
• Canada and Mexico
• Overseas



• Cancellations Policy
  
  
• Standard Orders
• Layaway Orders



• Returns Policy
  
  
• MoC Munie Policy
  
  
• Privacy Policy
  
  
• Refusal of Service Policy
  
  

Payment:

We accept the following credit & debit cards via our secure server:

Visa
Discover
Mastercard

We also accept US Postal Money Orders for US domestic customers. Money order payments must be received within two weeks of an order being placed.

Please note - we do not accept paypal!

Ordering:

• At check-out customers are required to check a box indicating that they have read, adhere to, and understand Mint on Card's store policies.
  
  
• When placing an order all items will be shipped together. If there are both in stock and pre-order items in a single order, the customer's in stock items will be held until the pre-order items have arrived and are ready to ship. It's recommended that customers order their pre-order items seperetly from their in stock items if they want their in stock items shipped right away.
  
  
• Credit cards are processed manually, not automatically via a program. Customers who pay with a credit card should not excpect to see their card charged immediately after they place their order. Customers can see when their card has been charged on their account page, (if they have one and were logged in when they placed their order). Customers who pay via Money Order will be emailed when their payment is received.
  
  
• In stock orders ship out within 1 - 3 business days of receiving payment. Orders are only shipped out on weekdays. Shipping will not occur during Hoildays and on dates when we are attending conventions or taking busniess related trips. Customers will be notified of our absence via the Mint on Card News page, Facebook page, and website front page billboard.
  
  
• Customers are emailed a receipt after placing an order, and are again emailed when their order has shipped. Customers who have placed a pre-order will be contacted when their order is on it's way to us from the manufacturer, again when it has been received by us, and again when it has been shipped out to them. Customers who placed an order but did not receive a receipt in their inbox should check their email spam/junk folder for the receipt. If it is not there please email us and we will provide you with your receipt.
  
  
• Any questions that a customer may have about a product or policy should be asked before they place their order. Answers to frequently asked questions can be found at the FAQ's page. For answers to questions that can not be found there please email us.
  
  

Shipping:

United States and Puerto Rico:

A shipping quote will be given at checkout. Within the USA we ship via FedEx for most orders and USPS for small orders and P.O. Box addresses. All orders to Puerto Rico will be shipping via USPS. Shipping time is 1-5 business days for the continental United States, 3-7 business days for Alaska, Hawaii, and Puerto Rico. We are not responsible for lost or damaged merchandise if you choose to have your package shipped without insurance! *All FedEx shipments are covered for loss and damage.* If you do not want your package to be left at your door in fear of theft, please be sure to select "Signature" when ordering. All FedEx packages valued at $500.00 or more require a signature for delivery! This is FedEx's policy, not ours.

It is the customer's responsibility to make immediate and adequate arrangements with FedEx/Postal Company to accept a shipment after the first failed delivery attempt. Shipped items that are either refused by the customer, or cannot be delivered by the carrier, will be returned to Mint on Card. Customer's whose parcel's have been returned to Mint on Card will be required to pay the return shipping fee.

Canada and Mexico:

First Class Post:
Shipping time varies, there is no estimated delivery time provided by USPS. First Class Post packages do not include tracking and can not be insured, any loss or damage is taken at your own risk if you choose this shipping method! Packages over a certain weight and/or valued at $150.00 or higher will not have First Class Post as a shipping option. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

Priority Mail:
Shipping time is 6 - 10 business days on average, however this depends on your location and if customs investigates your package or not. Priority Mail is insured and includes limited tracking. Packages can be tracked while they are in the United States, but once they leave the US the destination country may choose not to scan and track it. We can not know ahead of time if a package will be track-able from door to door. Priority Mail is only available to counties who's packages can be fully insured via this shipping method. If full insurance is not available for your country then EMS will be available to you. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

Express Mail Service (EMS):
Shipping time is 1 - 5 business days on average, however this depends on your location and if customs investigates your package or not. EMS is insured and includes tracking. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

It is the customer's responsibility to make immediate and adequate arrangements with their country's Postal Company to accept a shipment after the first failed delivery attempt. Shipped items that are either refused by the customer, or cannot be delivered by the carrier, will be returned to Mint on Card. Customer's whose parcel's have been returned to Mint on Card will be required to pay the return shipping fee.

Overseas:

A shipping quote will be given at checkout. We ship via USPS. Your shipping options are:

First Class Post:
Shipping time varies, there is no estimated delivery time provided by USPS. First Class Post packages do not include tracking and can not be insured, any loss or damage is taken at your own risk if you choose this shipping method! Packages over a certain weight and/or valued at $150.00 or higher will not have First Class Post as a shipping option. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

Priority Mail:
Shipping time is 6 - 14 business days on average, however this depends on your location and if customs investigates your package or not. Priority Mail is insured and includes limited tracking. Packages can be tracked while they are in the United States, but once they leave the US the destination country may choose not to scan and track it. We can not know ahead of time if a package will be track-able from door to door. Priority Mail is only available to counties who's packages can be fully insured via this shipping method. If full insurance is not available for your country then EMS will be available to you. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

Express Mail Service (EMS):
Shipping time is 1 - 5 business days on average, however this depends on your location and if customs investigates your package or not. EMS is insured and includes tracking. All packages are declared at full value and marked as merchandise, no exceptions. Customers are responsible for any import taxes or fees that their government may charge.

It is the customer's responsibility to make immediate and adequate arrangements with their country's Postal Company to accept a shipment after the first failed delivery attempt. Shipped items that are either refused by the customer, or cannot be delivered by the carrier, will be returned to Mint on Card. Customer's whose parcel's have been returned to Mint on Card will be required to pay the return shipping fee.

Cancellations:

Standard Orders

Orders containing in-stock items can be canceled so long as the order has not yet been shipped. Orders containing a pre-ordered item can only be canceled or altered if the order has not been submitted to the BJD company. If the pre-order item has been submitted to the BJD company then it can not be canceled.

Layaway Orders

Layaway orders containing only in-stock items can be canceled. The first payment, (deposit), will be forfeited, and the remainder of what has been paid will be refunded. Layaway orders containing pre-order items can not be canceled or altered. Layaway orders can not be partially canceled, meaning a customer can not cancel some of the items on the layaway, but keep others. For further layaway guidelines please visit our Layaway Policy Page.

Returns:

Sales of Ball-jointed Dolls and related merchandise are final. Other merchandise may be returned so long as they are still in their original packaging unopened. Returns are allowed up to 7 days after the order has been received.

If there is a problem with your order, (items arrived damaged or we made a mistake with your order), please contact us right away so that we may resolve the problem. If you have received a BJD with damage you must contact us within 7 days of receiving it in order to acquire a free replacement part. Once 7 days have passed any replacement parts needed will be at the expense of the customer.

If you received the wrong item, or item size, please contact us within 7 days of receiving your order. Your item will need to be returned to us, and we will then ship out the correct item. You will be reimbursed for the cost to ship the incorrect item back to us.

Email us at for returns or damage claims. Customers making returns will be refunded the amount they paid less the shipping. Please do NOT mail back your order before contacting us!

Munie:

For more infomation about how MoC Munie works, please visit our Munie Policies page.

Privacy:

Please be sure to visit our Privacy Policies page if you have questions about how your personal information is used by us.

Refusal of Service:

Mint on Card, Inc reserves the right to refuse to sell to, or cancel the order of, any individual for any of the following reasons:

• Fraud concerns. Whether the concern is caused by the individual, the individual's location, or payment method.
  
  
• Customer's refusal to accept Mint on Card, Inc's Store Policies.
  
  
• Customer's failure to pay for a previous order and not communicating with Mint on Card, Inc to cancel the order.
  
  
• Customer's who have previously contacted Mint on Card, Inc and have been offensive, insulting, coarse, or threatening.

*We are currently not shipping to the following countries: Argentina, Lebanon, and Saudi Arabia*