Q: Where are you located?

A: We are in Traverse City, Michigan, USA. Visit our Store Front page for our exact location and store hours.

Q: How does your Munie system work?

A: Please visit our MoC Munie Policy page.

Q: What is a Wish List? How do I use it?

A: On all of our item listings you will see an image of a blue paper with the words 'Wish List' on it. It will be on the right side of every 'Add To Cart' button. If you see an item that you might want to purchase later, or maybe get as a gift, you can click on the blue paper to add the item to your Wish List. You must have an account, and you must be logged into your account, when you want to add items to your Wish List. Once you have clicked on the blue paper you will see a check mark on that paper signifying that the item has been added to your Wish List. You can view your Wish List on your account page. A link will be available on your account page, (where you view your Wish List), that you can share with friends and family, it will take them to your Wish List. When a person uses your link they will first be taken to a page requiring them to type in your last name, this is a simple security measure. Once they type in your last name they will be able to view your Wish List. You can delete items from your Wish List at any time; just view your list, select the item you no longer want or have already received, and click on the 'Remove from Wish List' button.

Q: I don't see the Sideshow figure I am looking for, is there any way you could get what I am looking for?

A: If we are still able to order the figure from Sideshow, then yes! :) Just email us and we'll see what we can do for you

Q: I am outside of The United States, will you ship to me?

We are very sorry, but our Star Wars site is limited to the United States and Puerto Rico.

Q: How much will shipping cost?

A: Shipping will depend on your location. You can use our Shipping Estimator to find your shipping cost. Add the items you are interested in purchasing into your shopping cart, view your cart and on the lower right side you will see 'Estimate Shipping'. When you are done you can either empty your cart, continue shopping, or check-out.

Q: Will I be given a total with shipping at check-out?

A: Yes, all customers will receive a total including shipping costs at check-out.

Q: When I place an order, how will I know when you have charged my credit card or received my Money Order?

A: Credit Cards are processed manually, they are not automatically charged. If you created an Account with us you will be able to see when your payment has been received. When paying with a Money Order you will also be emailed when payment is received.

Q: If I create an Account with you will my credit card information be on my account?

A: Credit card information is not kept on file unless you have a layaway order in progress. The credit card provided will only be associated with the layaway and no other future orders the customer may place. Once the layaway has been paid off the credit card information is deleted.

Q: What types of payment do you accept?

A: Payment information

Q: Do you offer Layaway?

A: Yes, see our Layaway page.

Q: I plan to pay via Money Order, how much time do I have to get it to you and where do I send it?

A: Payments need to be received within 2 weeks of the day an order is placed. If payment is not received within this time frame we will email you to confirm if you still want what your ordered. When you place your order you will be told who to make the Money Order out to and where to send it. You will also be given this information via email.

Q: I plan to place an order online, but pay for & pick-up my order at your shop. How do I go about doing this? And how much time do I have to pick-up my order from your shop?

A: When placing your order select 'Money Order' as your payment method, then note in the Comments Box that you will be picking up and paying for your order at the shop. We will remove the shipping fee from your order and email you your new order total. You will have 1 week from the date that you placed your order to come pick it up at the shop. If your time expires then you will be notified via email that your order has been canceled.

Q: How long will it take to ship my order?

A: Packages go out within 1-4 days of receiving payment for in stock items, we only ship out during weekdays. Shipping time will vary depending on your location.

Q: I am having trouble with the check-out, what should I do?

A: Email us and we will help you with your order.

Q: When will I know when my order has shipped?

A: You will receive an email from either us or FedEx when your order has shipped. Also, if you have an account with us, your account will be updated to show that your order has shipped.

Q: What is your return policy?

A: Return policy

Q: Do you ever sell at conventions?

A: Yes! Visit the Conventions section of our site for updates on the conventions and shows that we will be attending.